Store Policy
1. Orders & Cancellations
- Orders once confirmed cannot be cancelled.
- Cancellation requests will be considered only if submitted within 2 hours of placing the order and before dispatch (subject to approval).
- Cancellation requests after dispatch will not be accepted.
2. Packaging, Shipping & Delivery
- Products are packed in sealed, food-grade packaging to maintain freshness.
- Orders are shipped through trusted courier partners across India.
- Estimated delivery timeframe: 3-7 business days, depending on the location.
- Delivery timelines may vary due to courier delays, weather, holidays, or other external factors.
- Tracking details will be shared via SMS/email once the order is dispatched.
- Delays during courier transit are not eligible for cancellation once the order has been shipped.
3. Returns, Replacements & Refunds
- As these are perishable food items, returns are not accepted.
- Refunds or replacements are provided only if the delivered product is:
- Damaged
- Defective
- Expired
- Incorrect item
- Issues must be reported within 48 hours of delivery and must include:
- Clear photos of the product and packaging
- Order and delivery details
- Refunds/Replacements will be processed within 7-10 business days after verification.
- Not Eligible for Refund/Replacement:
- Incorrect or incomplete address
- Customer refusal upon delivery
- Tampered, or used product packs
- Claims raised after 48 hours of delivery
- Change of mind
- Issues caused by improper storage after delivery
4. Product Safety, Allergens & Storage
- Products contain cashews and may contain traces of other nuts/allergens.
- Store in a cool, dry place away from heat and moisture.
- Consume before the expiry date mentioned on the packaging.
- The company is not responsible for quality issues caused by mishandling or improper storage after delivery.